TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Leesa

United States

Kate was able to help me with an issue that I had been struggling with for days. I couldn't figure out what I was doing wrong and she had the patience and insight to help me out. We got the problem fixed and I am so thrilled to be able to continue on editing the template now that this issue was solved. Thanks Kate for the excellent support! Your excellent technical support team is why I have all my customers use TemplateMonster! Thanks again to Kate!

www.twitterpersians.com

Kathryn Morris

United States

This is my third TemplateMonster template and I love them all! I got extensive customization services this time around, and the technical support team has been helping me make the template my own. Today Erica was so awesome! She helped me put the finishing touches on and was very patient while I figured out how to make things work so I can use those skills again later as needed. Thanks Erica!

www.proncall.com

Kasper

Canada

Harry and Judy did a great job helping me get my project done on time, and support is great and very knowledgeable!

Eric

Netherlands

Excellent technical support from Judy. I'm a newbie to WordPress, but after a 20 minutes chat, I'm almost an expert :)

Renato Rocha de Almeida

Brazil

Was attended by great operators Judy and Stacy beautifully! Recommend to everyone!!! Congratulations and I will always be customers of yours for that reason! Keep it going.

www.httpwebmaster.com.br

Eugene Skripnick

Russian Federation

There are lots of templates on the market and while TemplateMonster's templates are also good. I'm really excited about the level of support they're offering - I probably tortured their support with questions about different CSS styles and how to change this and that, but they always help - fast and with great quality and professionalism.

starc.ru

Wiesław

Poland

The best thing about this template is 24/7 support service. Operators get me through all of my issues.

Anton Bozhanov

Bulgaria

Great service, nice templates. Operators are really helpful and they are on-line 24/7.

elago.bg

Bimbo

Philippines

Fantastic support. Clear and concise answers, no beating around the bush, just the way we like it. Mary was a treat to work with.

Colin

United Kingdom

Judy helped us set up our template quickly, efficiently and knowledgeably. Our server had some preconfiguration which stumped us but was no problem to her, and when she decided a special file was needed it arrived within minutes! I don't hesitate to recommend the TemplateMonster technical support based on my experience today. Thanks team!

www.unimaxsolutions.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.