TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Nicole

United States

Really appreciate the level of customer support provided by Stacy. She went above and beyond helping me with altering my responsive layout template to my needs.

www.rehnkemd.com

Shamil

Azerbaijan

Very professional technical support team. Great thanks to Olivia. Very helped me about 1 hour. Everything was solved. Wish you successes in your work.

zero.az

Brett Watson

Australia

Your templates are always fantastic, your tutorials very helpful and your support is the best. Thank you!

Ian

United Kingdom

A fantastic level of customer support. The free live chat service is absolutely brilliant. Lana was a true professional throughout the entire conversation. She was polite, patient, and an excellent communicator who always took the time to keep me informed of progress. On top of that, the problem was resolved first time. I have worked in IT for over 20 years and I have to say as an IT Manager I have never encountered such great service. Great support...fantastic company...keep up the good work :)

perfectgreenplanet.com

Oscar

United States

Andre, I wish you had 10 STARS there to be able to rate you, you saved my day. TemplateMonster, give Andre a BIG CHRISTMAS BONUS :) Thank you for the great service!

Lorraine

United States

Hanna was amazing! She answered every question and was very professional and nice. There are not enough words to describe how happy I am right now. This is my second template purchase with your company. I will only use and recommend you! THANK YOU!

Leesa

United States

I have had excellent Technical Support this week. Andre, Mary, Olivia, and Emily have all helped me solve issues this past week! Your technical support team is excellent. Each person was very patient and understood my issues ans were able to solve them without needing to create a tech support ticket. Your excellent technical team is why I have all my customers purchase templates only from TemplateMonster! Thanks to everyone who has helped me in the past.

www.twitterpersians.com

Drew

United States

TemplateMonster rocks! Mary was very helpful! Thanks!!! : )

artformdenver.com

Othman Baalache

United Kingdom

Absolute state of art customer service and technical support every time, I will keep coming back

Wolfgang

Austria

Great Templates and fantastic service. I had a problem after upgrading and Monika from the live chat helped immediately. Thank you.

www.architekt-karl.at

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.