TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Great support from Ammy. Attended to my issue with promptness and efficiency


Marco Aguilar

United States

I would like to thank you guys for the quality support you provide. You not only have great templates that had made my job easier, but also have qualified technical sales and support agents. I would like to congratulate you for hiring tremendous people. In specific, I would like to thank Ammy over at technical support. She assisted me with the set up of my template, she was on point and made the transition easier. I hope she gets the credit she deserve because she is doing a great job. Thank you Ammy, and thank you TemplateMonster. Regards, Marco.



Saudi Arabia

Fantastic service!!! I was about to give up, and in few seconds support team solved my portfolio issue for me. She also showed me how to fix "our client issue", really appreciated , Thank you Julia.




This is really the best service I have ever tried. I have received great help from Olivia and Julia at different times. They are both patient and very professional! I am really enjoying myself here. Thanks for great service!



Olivia's support today was great! Technical support department at TemplateMonster is simply amazing. Cheers to all the team! ❤


United States

My technical support operator, Olivia, was outstanding. She was very patience and thoroughly answered all of my questions. Her overall willingness to provide excellent service was duly noted and greatly appreciated. Thanks again.


Taiwan, Province Of China

It's amazing - I can ask questions anytime 24h. TemplateMonster support team always have patience to answer my questions. Never stuck long with a template issue, always find a good solution after talking with TemplateMonster's representatives. Thank you for this valuable service.



I am so glad that I have bought my template from TemplateMonster. Thank you for 24 hour technical service and professional workers!


Katelyn Rems

United States

They helped me every step of the way. Customer service is 5 stars! Highly recommended!



United States

Erica's technical support helped me solve a programming problem that was way out of my expertise area. I really appreciate how she walked me through each step. I was so frustrated and she patiently took the time to understand my problem and figure out a quick solution. I feel so much better knowing technical support is there if I need assistance.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.