TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Owen Carr

United Kingdom

I recommend TemplateMonster because their support is one of the best I have ever used. They are quick to respond and very knowledgeable. The reason I keep coming back to TemplateMonster.

Leesa Altschul

United States

Your technical support team is the greatest!!! THAT is why I keep going back to TemplateMonster for all my clients templates. Awesome support! Always 5 stars. Keep up the great work!



United Kingdom

The technical support could not be any better. All technicians are very patient and keen to help! Thank you.


De Saint Sulpice


When a good offer of templates is according to a good customer service, then what else? Thank you Template Monster !



Vincent's customer support was outstanding. He quickly diagnosed my problem and solved it. TemplateMonster Help is the best so far on the WEB. I would recommend using them because they simply have the best support among the rest. Thanks to Vincent.



United States

Olivia's customer support was the BEST! I have come into the help chats several times and her guidance and knowledge greatly surpassed my expectations. She was very thorough with explaining what I needed to do when customizing my site, while giving me directions in a simple way that I could understand! Now, my site looks better than ever and I owe it all to her help! She was also very nice and polite, which didn't hurt either! Thanks Olivia!




Amina, You were great :) Patient like an angel :) Wish everybody to have so good support!

Ben Rosen

United States

Amina was excellent today!!! Great technical support, great follow-up on all issues I had. All was resolved!!! Warm thanks, Ben.




Very professional service! My special thanks for Judy, who's sense of humor is good and for Kate - she is very polite and patient. Your help is very important for me, because I have just start my way with site :))


United States

Your customer support rocks! I had an all night fight with Joomla, finally decided to call it in to your support team, my template was up and running within minutes. Thanks!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.