TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Gerri Marie

United States

The customer service is outstanding. Although I have done many websites, this is my first WordPress Theme. Throughout all the challenges, every question I have submitted have been answered with professionalism and timeliness by Daniel, Margarett and Elina. Because they have made my first experience so memorable, I will not hesitate to purchase again from them. Thank you.

Simon John Hindley


The support for these products is second to none. Regardless of your skill level the assistance is always amazing, polite and professional.

Kevin Heun

United States

This template worked great for what we were looking for on our site. It made setting up and getting my site live very easy. I would not hesitate to use the author again. Thanks



I chatted with several tech members for help. They are all good and kind. Among them Amina is the one who left me the biggest impression. I have very little IT knowledge, but she is so knowledgeable and has a great patience. She helped me fixing some of very tough issues that I struggled with for a long time. She shows a real customer-oriented service spirit. Big, big thanks to Amina.

Jim Zuur

United Kingdom

Easy to install and superb customer support when there were technical difficulties, especially by Amina!




I can not believe that this support service is so good. I never seen in my life a better product and service so promptly. Congratulations ladies and gentlemens. Do a great job!

Peter Crimmings


Always a massive selection of templates to choose from, something for everyone. The help and documentation included is outstanding but for those occasions you need that bit of extra information or help, their help desk and live chat support team are there 24/7. Always find them polite,professional and extremely helpful. Never had an issue they weren't able to sort out ! Special mention to Judy for all her help! Five Stars all the way !



Highest quality product, great pricing and amazing support. Template Monster support is great, my support tech was Judy and she has been most helpful and fast. Both of my questions were resolved and answered in minutes, well done Template Monster. Thank you, Judy!


United Arab Emirates

Excellent customer service. I just want to thank Judy, she was very fast in solving my issue. Template Monster is the best and highly recommended :) Thanks, Akbar


Puneet Soin


Over all they are great! I don't remember all the great tech names that have taken time to resolve my issue and help me to install the theme, but Judy was too good to assist me :)

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.