TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Razvan

Romania

The technical support people are on point, and helped me do some things I've never done before with ease. Ammy, Vincent , Judy are great!!!!! Thanks guys!!!

www.liviutattoos.com

Rikus Vorster

South Africa

Julia from technical support is super helpful and patient. Makes buying a theme from TemplateMonster a breeze with customizations.

www.paintmark.co.za

John

Spain

Super competent support! I rarely encounter people like this. Great job!

Theodor Purcaru

Denmark

Great website, very patient support, I especially enjoyed the help Daniel offered.

www.printsign.dk

Michael

Netherlands

Amina gave me a really fantastic service. Very patient and well explained. Thank you for such a nice service.

danazemtsov.com

Richard Spevak

United States

TemplateMonster's support is the best in the business. No one else even comes close. Eva just spent nearly an hour fixing an issue I had with categories displaying properly. She went in and manually cleared the cache in the FTP, she searched and searched for a solution. Then finally found it! I would never have been able to figure it out myself. Eva's a major asset to a company that's already proven itself to be a leader in customer service. SIX STARS!!!

Bianca

United States

I am so thankful for all that Kate has done to assist me in setting up of my web site. She is always professional, patient, and I never feel as though my lack of web design knowledge irritates her when she has to explain in baby talk. Thank you for your kindness Kate! You are an asset to TemplateMonster.

Maurox

Colombia

Excellent support service, they help me a lot with my installation problems, thank you so much.

Steven

France

I think the management of their service is efficient. Their products are reliable. I thank all the employees of this site for their seriousness. Finally, the theme I had was perfect.

www.bonjour-informatique.fr

Jane

South Africa

Great customer service from Julia, she was extremely patient and answered every question I had. Will definitely carry on using TemplateMonster! Keep up the great work.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.