TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Theodor Purcaru

Denmark

Judy from technical support was extremely helpful, as everyone from their customer services is. Also, they have amazing products.

Daniela

Canada

Thank you Olivia for an outstanding support in creating my website! All the best, Daniela

Kaban

France

I'm satisfied by the quality of your service. I have been guided by Mary which solved my problems. She have been very patient and very understandable. Thank you.

www.angatrade.com

Daniela

Canada

I just wanted to say big "Thank you!" to Julia who helped me resolve two issues with my website. Thank you very much for your patience and great customer service skills! All the best, Daniela

Germanas Kavalskis

Lithuania

I just would like to say how awesome their services are!

Aaron Lipski

United States

The customer service at TemplateMonster is stellar. No joke. The technical support people are on point, and helped me do some things I've never done before with ease. Ammy in particular is great! If I ever have to buy another template, I know where I'm going and who I'm talking to.

Elijah Kiemo

Kenya

Fantastic support from Mary. You saved the day, answered all my questions and you're very, very patient with customers. Thank you TemplateMonster support Team!

Katie

United States

Olivia was awesome! I had an error on my page when I uploaded one of the files and she new exactly what it was from and how to fix it. She led me step by step through the process and was very clear! I honestly was afraid if I tried to install it myself I would be on my own but the technical support team has been extremely supportive and I will be purchasing all of my future templates from them as well! Thank you TemplateMonster and Olivia for all of your support! :} Katie

www.just-roofs.com

Edouard

Switzerland

Great and quick help anytime needed, you can rely on this site.

ofyr.com

Zafar

Russian Federation

Today I have an issue with the installation of the template that I bought, but thanks to an experienced operator to support Mary I was able to solve the problem in 5 minutes, although without it I spent about an hour sorting out the situation. Great service.

meleksalon.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.