TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Sarah Lewis

United Kingdom

I have zero experience in website design , but with the help of the technical team I was able to produce a professional website. So many thanks!!!




Amazing service! I contacted the chat with some technical issues and got to chat with Judy Waters. Not only did she guide me through the process, but also did some stuff herself to take it off my shoulders... I wish all companies & representatives were like this. Thank you!



United States

The technical support here is the best I've ever experienced. Olivia was very efficient at answering any questions I had. I was actually surprised at how good the support was. I wish all support chats could be this good.

Andy Chug


Awesome Service!! My chat assistant Mary... she was awesome and saved me whole bunch of time and helped me out in doing minor customization on the Joomla template I bought.



Support team is super nice. I will use TemplateMonster again for sure.!

Sarah Lewis

United Kingdom

I am so impressed ! I have zero experience with web design but the technical team was really helpful and guided me through , I'd say they held my hand until I had a great product, so many thanks to the team!



United Kingdom

Thanks to Kristy and Judy. They both guided me step by step and remain calm. Very efficient support there and polite too. Now I'll enjoy my website and hopefully make a few pounds out of it. Thanks guys




Awesome technical support! I was stuck with something and contacted the support via chat. Olivia logged in onto my website and in less than 5 minutes fixed everything! Hopefully I will not have any other problem but, if so, I hope I will be able to connect to her again. Thanks Olivia!

Anke W.


The service was great! I tried to find a solution for quiet a few days. Finally I talked to Julia - and she found out about it very quick and expertly. Thanks a lot for this support and the friendly way to handle it.



I purchase themes from TemplateMonster. The support is simply the best, fast and extremely knowledgeable!!!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.