TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Joeri Römer

Netherlands

Very good service! The support team got very good skills, best service I have ever had on-line!

Joshua

Philippines

The technical representatives are awesome and very helpful. Talked to two of them Julia and the other one (sorry I forgot who you are) :D, they were just great! Thank you so much again guys. Good Job!

David

Hong Kong

I was really beginning to lose my mind with the menu problems my template had developed. I just couldn't get my head around it. However, it took only minutes for the support line to sort out the problem and get the site running again. I cannot express the stress relief I felt. Thank you again! Efficient, prompt and effective action.

David Soehardi

Indonesia

SUPERB technical support, thank you for all operators that help me build my website. You are awesome guys! God Bless You all!

flirindonesia.co.id

Nelson

Canada

Mary was awesome. She answered my questions super quickly and pointed me in the right direction before wasting any time. Perfect support!

Matthias Gysi

Switzerland

Good service, started from selection of designs, over to payment services and download, up to the technical support. this is how I expect a good service provider has to be. Go ahead, thanks for everything!

Julie Chandler

Australia

Mary was amazing at helping sort out some tweaking of our theme. Brilliant assistance. Highly recommended!

Marco R.

Canada

Had a minor issue with a theme I purchased, contacted on-line chat support... Within 5 minutes I had my issue solved and back on track to get things tweaked in short order! Thanks, Olivia!

Trevor

Canada

Julia with technical support blew me away. She is by far one of the most talented and giving people I have dealt with on here. She made me feel that I was being looked after and never made me feel pressured or wait long periods of time for receiving replies. She answered immediately and made me feel important by giving me 100% of her attention. All of my concerns have been fixed and she exceeding my expectations. Thank you!

Jordanne Keane

Jamaica

Wonderful service, I would recommend this site to anyone.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.