TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Support is awesome!!! The technical support operator that helped me, Vincent, just saved me a day of work. He took a lot of his time helping me around. Wasn't sure about the theme, but with this kind of support, you're in business!!! Thanks again Vincent :)


Sahil Andrews


Your Technical Support!! My goodness!!! No words to say or appreciate I am out of Words. Olivia was her name. As if she read my mind..what I needed. I was stuck badly since hours. Just connected to the chat and within 1 minute she solved the problem. Hats Off to you Olivia..I would recommend to promote her to a technical leader and I would love to connect to her every time I am in a problem.

Eduardo Paz


I only purchase themes from TemplateMonster. The support is simply the best.

Peter Stewart

United States

I have been absolutely pleased with the customer service that TemplateMonster provides. They go above and beyond. I had an issue with getting my template to function properly after purchase and Olivia Torres was able to walk me through from start to finish via on-line chat. She was so patient. Kudos to TemplateMonster and their phenomenal staff.



United States

I've been a TemplateMonster customer for some time and tonight used the on-line chat for the first time. Very impressive! The pre-sales operator transferred me to the technical chat before I could even type "thank you!" There, Olivia assisted me with a question, offered to assist further and indicated she would be available if I needed to rejoin the chat. Clearly she was not reading from a script - such a refreshing experience! Thank you Olivia and TemplateMonster for being there when I needed you!

Andrew Asmus

United States

TemplateMonster has the best customer support, and on-line help I have ever experienced. I was literally walked, hand in hand with the on-line support team to create my website, fast. I highly recommend TemplateMonster, I would've been lost without them.


Fred Pierrot

New Caledonia

Available and very effective with patience all events, I am delighted with the service and I recommend it, I will pass them as often as possible and the themes are very very well designed.

Melinda Thunberg

United States

Great service, highly recommended will use it again! Thanks!



Just finished speaking with Olivia who was so great helping me work out a few bits and pieces for my website. She was really so helpful. Fantastic customer service TemplateMonster, well done!

Sayed Ahmed


Very good ! Thanks TemplateMonster! TemplateMonster was really helpful and customer service was quite amazing. Sean in chat was a huge help for me!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.