TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Wayne Grant

United Kingdom

I had to contact customer service twice while installing my new template. They where very clear an precise in explaining what I needed to do and supported me very well. Greatly recommended!

mcqueenshair.co.uk

Julie

Australia

You have been extremely helpful with technical support when I have contacted you about customizing our website. So helpful we've actually just bought another template from you. Thanks!

www.mosaicproductions.com.au

Lee May

Australia

I have spoken to 2 technical support staff now who have both been incredibly helpful. This is the first and only template support team that has actually endeavored to provide me with the support required. Thank you to both Julia and Mary as well as the senior technicians working to resolve the issue I am experiencing.

Gun

United States

Hi, I want to recommend TemplateMonster for everyone, their customer support is awesome specially Vincent who has wide knowledge of every aspect. Regards Gun

casinosms.org

Monique

Netherlands

Extremely satisfied with the customer support. Bought already two templates from TemplateMonster. Friendly and helpful staff.

Carol

Brazil

The template is nice but support is awesome, specially by Julia Rovena.

Altaf Patel

Norway

When website, for one of our primary client started from scratch, failed due to not up-to-date requirements, we looked towards Magento which impressed both, us as service providers and client providing plethora of options to customize as per requirements and gave us more than what we expected along with support we never enjoyed before. Thanks TemplateMonster and Magento team.

Alvaro Rodriguez-Schwendener

Belize

Your pre-sales help desk and your technical support have been and continue to be invaluable to us. I highly recommend TemplateMonster and their associates for a very professional and a highly qualified enterprise and here I express my sincere gratitude to you.

www.loyaloffshoreservices.com

Wynand

South Africa

I had issues with my site when I uploaded the template and Judy helped me to fix it. I thank you Judy for your outstanding service and support. Regards, Happy Client

yjinc.co.za

Henry

United Kingdom

Excellent. The templates are very easy to install, I had a couple of minor issues and Judy in the support team was able to quickly put everything right. The template was easy to install but what sets TemplateMonster apart from similar sites is outstanding customer support. Thank you Judy!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.