TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Mikey Sorhaindo

United Kingdom

Amazing service... They talked me through an issue getting up and running with competence and speed on Sunday! 10/10 would buy again.

Akbar

United Arab Emirates

Excellent customer service. Sarah has done a fabulous job helping me with my technical issues. I have never had such a good customer service from a company like this. Thank you again! Thanks, Akbar

uagarage.com/

Alan Doyle

United Kingdom

The support from Template Monster is very good, the response time is excellent and the tech people work with you to find a solution.

Mariana

Mexico

I must say it is a very good chat service. George and Jack are the best, they always have the patience to help me and make the best for my site. I would recommend Template Monster highly.

www.fantastique.mx

Chkarles

United States

I worked with Alice, and she was incredible. Patient, provided the info I needed. I had to leave and when I came back I tried to read the info she left, but it didn't allow me to. I was able to get her back and she really walked me through what I needed to get done. Very professional, and very best of what customer service should be. I will come back and get other themes, and it's because of service like this. She's a rock star in my book.

patch1creations.com

Virginia

Canada

Great customer service! Even if you are not very technical, they will guide you on what to do. Technical support is very good!

Mel

United States

Martin Clarke is the best. I had trouble changing a picture, he logged in to the website and changed it for me and then explained me how to do that next time. Excellent customer service!

notonlineyet.com

Alex Gonzalez

United States

Harry is a god! He kept guiding me step by step for a good 4 hours. Best customer service ever!

notdone.com

Lukas

Poland

Charlotte is an amazing girl! She really helps me! She explains every problem very good and waits when I have to fix all the issues! She also knows Polish language :) If I don't understand something she can translate it. Thanks a lot, dziękuję bardzo! Polecam!

pazoma.pl

Alan

Singapore

Celine is very patient and kind in helping me to resolve my site issues. She showed me that she knows the work well and is able to find the right coding to resolve the issue. Well done Celine, keep up the good work!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.