TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United Kingdom

They are excellent! My issue was resolved quickly and with expert knowledge! Best on-line technicians I have seen yet!! All the credits to Judy!!!




The best online, chat based customer service I've ever experienced.

Pradipta Chattopadhyay


Service is really fantastic,I will definitely recommend you to all of my friends. I have a plan to repurchase these types of themes from TemplateMonster in near future.



United States

I cant even find a words to thank for Mary's help.She was exceptional patient and knowledgeable, helpful. I was about to give up and she stopped me from that. Mary literally walked me through setting up my website.The best help service I have ever experienced. I will gladly refer people to TemplateMonster. Thank you again Mary!



I'm very glad with support! It's an amazing service.


Rhiannon Hoskins

United Kingdom

I'm amazed by the instant support service available round the clock. There's no wait. You're connected straight away to someone who is always so helpful and expert. Such a brilliant service!

Ahmad Khazal


The support was excellent, I was transferred to Judy to answer some technical questions. Judy was exceptional! She replied to my questions within seconds and provided me with extra details that made the situation much clearer to me! Thanks a lot Judy, you are the best!

Erastus Ogeto

United States

Olivia so far is the most knowledgeable among most agents I have dealt with. Very patient and smart, and has answer right by the nose. Great support Olivia!!!



United States

Having purchased a few WordPress templates in the past, I know that I will get immediate technical support via TemplateMonster's on-line chat. Olivia has been so helpful on a number of occasions, and has always been patient. Thank you Olivia and TemplateMonster!




Great support from TemplateMonster! These guys are here anytime to solve any issue at any time. The best customer service! Many thanks to Olivia, great operator. Keep it up!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.