TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Youlink

France

I was having some issues about importing SQL dump file. One click on support button, transfered to chat with Olivia, she solved it nicely. TemplateMonster has nice prices & really a good support team!

www.referencium.com

Dominic Garcia

United States

They are excellent! My issue was resolved quickly and with expert knowledge! Best on-line technicians I have seen yet!!

Mandy

United States

The customer service is sooooo good. I always chat with them at midnight and always get quick and nice response. Also, the template is very neat!

Shane Brown

United States

I was helped by Vincent. I just want to say that he went above and beyond my expectations of help. I can't thank Vincent enough for his time. I truly am thankful and we will be back for more purchases because of Vincent. Thanks.

sigmabull.com

Kevin Preston

New Zealand

Excellent service. Probably the best after sales support I have had regarding Joomla templates.

Michael

US

It was great! Judy spent really much time to get my site working. She was very helpful, great support. Thanx a lot!

Leandro

US

The best word to describe the support of TemplateMonster - exceptional. Attendants are very helpful and attentive, really miss this kind of service in Brazil. I am not just a customer, now became a fan! Will point many people.

lucarniti.com.br

Chloe

US

I spoke with Judy today on Live Chat, and she was so helpful and friendly!! Every time I use your support feature, I get exactly the answer I need. But Judy ROCKED IT OUT TODAY!! She's the best!

spintacular.com

Sean

US

Julie provided excellent service and explained the changes she made in details. Thank you :)

Tabrizi

US

Perfect service. Trust me, it's the best website that I have ever seen in my life. You can experience the best costumer services and best technical support, and very reactive team. Also, I want thank to Andre Flores, Kate who helped me to fix the issues while I was installing my template.

www.greenexim.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.