TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Katya

US

Great service! They help immediately by live-chat! I had some issues installing my template and thanks to Vincent's assistance it is completely installed now. I couldn't have done it by myself, so it was a great help!!! Thanks, Vincent! I am glad I purchased my template from TemplateMonster! It was a good decision!

realwobbler.com

Lew Williams

US

Superior Technical Support, Judy is excellent, kind, and very patient!

millennium-mgt.net

Maarten

US

Absolutely perfect. Great, friendly and professional assistance. Olivia assisted me and she is the best. Thanks!

Miguel Ramirez

US

Judy was tremendously patient and doggedly persistent to help me resolve some issues I had with customizing the template that I bought from you guys. I was happy with the template however new to WordPress and I think I pushed some elements where they should not go, Judy reigned me in help teach me to repair my site an understand the deeper realm of WordPress(PHP/HTML). Chat is a challenging environment for both parties and she handled it (and me) quite well. Thank you Judy!

occupancyadvantage.com

Tammi

US

I am a novice at Joomla, but the support from TemplateMonster is second to none. They are friendly, helpful, knowledgeable and patient, and are helping me through a very steep learning curve. Other "Help" chat rooms could learn a lot from these guys. Thank you!!!

Brian Barquilla

US

Great products, excellent service whenever I need support and I'm well attended, and solutions for my work always has a positive outcome.

Alex Martínez

US

Very good service by the support team! All the problems and doubts solved in a second by chat! 5 Stars!

Shaloam Hodge

US

Thanks for the support of Olivia, I had my website up within minutes. She was very helpful and walked me through the process step by step. So often when making Internet purchases of this nature, you are just left to muddle through to find a solution and so often I've found I've just waste money. Not the case with TemplateMonster. This comes highly recommended! Thanks Olivia.

www.sturstonmill.co.uk

Christophe Lutundula

US

I purchased this WordPress template that I could not install due to some technical issues. I previously lost much money buying additional template to see if one will work, but today I come across a really professional representative Mary! There is no other like she. She has been patient, listening and trying her best to help. Thank you Mary, thanks for that I have what I needed. Keep doing it, you are a hero!

www.rada-uk.org

Jeffrey Kirkman

US

I am exceedingly pleased with TemplateMonster and highly recommend their services and products. From the moment I contacted customer support via chat to ask questions about the theme I was considering purchasing, my question were answered professionally and accurately by Adele and gave me the confidence to purchase the template for my customer. When I purchased the template and spoke with Matt via chat about the order, he was prompt to answer, accurate and informative. Within minutes of my purchase, I received a call to confirm and had the link to download the theme in minutes. When I chose to have TemplateMonster install the theme for me I again contact them via chat and Brian Waters handled it expeditiously and perfectly. Today when I had a technical question Judy gave me the precise information to resolve the issue and it was, again, smooth, professional and accurate.

www.showproz.com

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.