TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Bianca

US

Mary was extremely helpful in assisting me with the editing of my site's layout. I am very thankful for her patience and understanding. When I was not completely satisfied with one issue that arose as a result of my edits and ready to throw in the towel, Mary would not allow me to be merely satisfied with less than perfection. She pressed forward to find the solution to the problem. Thank you for your standard of excellence, Mary! Bianca.

Amy

US

I worked with Rick tonight and the customer service he provided was absolutely off the hook. So smart, nice and knowledgeable. Thanks TemplateMonster for only employing the very best!!!

Bianca

US

Judy assisted me with the editing of text and positioning of headers. She was incredibly professional and patient. Her customer service is consistent with the level of exceptional service that I continue to receive from TemplateMonster. Thank you, Judy.

L.Parker

US

Love TemplateMonster and regular customer. The most important reason why I prefer to buy templates for my clients from TemplateMonster is their on-line Support Chat. Previously I always had a great support and today again, Judy helped me a lot with different issues. Consultant is very helpful, understanding and patient. Thanks a lot!

Link

US

Though it wasn't the easiest template to install, I have to say that Judy Waters, my technical representative, was amazingly patient in getting me up to speed. Her communication was clear and she was always a joy. THANKS Judy! I'll be back because of you.

impact-gifts.com

Sedan

US

Had fantastic support and cooperation from Brian for adjusting the alignment of my website content. He was prompt in his replies and solutions, and most important of all patient! Thank you again, Brian and Support Team. Regards.

www.exalogic.co

Jane

Canada

Judy was simply the best! Thank you - amazing service, and so patient!

www.steblecki.com

João César

US

I had trouble installing the template and needed help. In three words: Good Fast and Direct. Keep up the good work. Thanks Mary.

Tomas Gibbs

US

Super help as always. Thanks so much and I hope not but we never know but see you soon when I'm stuck again. :-)

Gideon

US

Mary and Judy are the best customer service representatives that l have ever met in my services on-line. Mary sorted a problem that had taken days to get it for me. TemplateMonster thank you so much. My clients are so impressed by your templates.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.