TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ashley

US

Great experience with customer service through live chat! They were able to help solve my problem in minutes... after I had spent hours trying to figure out a customization. Good to know and will definitely purchase more themes because of the great service. Thanks!

Stephan

US

Great service, great feedback, great support. Thanks a lot for the technical help Judy! Spot on, fast en friendly.

Bianca

US

This is my second testimonial. Yet again, I have experienced exceptional service through TemplateMonster that surpasses any customer service experience that I have ever had. Not only was Vincent patient and professional, but he also resolved technical issues on the part of my host server that required him to go through my site with a fine toothed comb. I am so thankful for his efforts. He is truly an asset to TempleMonster. You all have spoiled me! Kindest Regards, Bianca.

James

US

Great looking templates, you can see for yourself. What is really the best part though, is their outstanding customer support. I needed help with some CSS changes on one of their templates, with 5 minutes I had it fixed right up by one of their live chat agents, that never happens on other sites. Really nice, helpful people with a great product...LOVE IT.

David Jung

Canada

I buy a lot of templates from TemplateMonster. Not only because the templates are great designs and a great price, but because the customer service is the best. When I need help installing a template, or other needs that are beyond my capabilities they fill the gap. That is what makes a difference between having a website up or down. Thank you, David

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Christian

Switzerland

The help service was fast and successful. What you want more!?

Tyen

US

Thanks Vincent for the world class service. Patient, patient and more than patient - guided me through nearly 120 minutes to reset up my website. Vincent, once again I will like to thank you for being kind and nice and really patient answering all my questions. TemplateMonster is blessed to have you around.

Krikor

US

i want to thanks Julia for her help and service, for me it was unbelievably. Julia saved my site, solved a lot of problems that I couldn't handle, very good job. You did the best, it was like few minutes and you got all answers for me. Thanks a lot again.

Julie Chandler

US

Thanks to Mary for her amazing support with a template I recently purchased. Rather than just explain what was wrong, Mary actually showed some initiative and went ahead and corrected the errors. Thank you so much for helping to get our template working!

Thao

US

Their customer service was awesome, they went above and beyond to really understand you and help you. The operator I got was Judy. I've used their templates plenty of times and I have never been disappointed with their support. A++++ in my book.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.