TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
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Video Testimonial



I've had to contact technical support many times. Every single time they were incredibly helpful. Not only did they take their time to understand the problem, but would not stop until solving the issue. Great technical support, great team!



Thanks to Judy, It was one of the best customer service I never had!

Kennedy Mangana


I had a support chart with Vincent on 16/07/2013 and was so humbled by the help he gave me and the patience he had in resolving my issues. He helped me to understand how I could adjust my template to suite my requirements. Thanks Vincent and TemplateMonster!



Amina helped me with the little tweaks which made my website look completely professional. She was patient and helpful with good technical knowledge to address few glitches of the website. Overall great experience working with her and all support team.

Jean-Sebastien Guillemette


I had an issue with the installation of a Joomla template so I decided to use the chat support service. As soon I was connected to the chat a representative answered me. No wait time at all. She asked my what was my problem, asked me couple of other questions in order to have a better idea of what was my problem. She was able to connect to my account and implant the solution right away. Once it was done, she explained to me what was my problem and fixed it right away. Thanks for your support and I will certainly use it again one of these days. Keep up the good work and thanks again for your help. Jean-Sebastien G.

João Queirós


Judy as always, fast as a thunder! Gave me all the help I needed! She is one of my favorite operators at TemplateMonster! Thank´s again Judy!




Julia was so far the best helper I ever talked to. She was very helpful! I am very happy to have someone like Julia on your services.



United States

I experienced the best customer service that I have ever been privy to in my entire life with Sean (I wish I knew his last name). I would send him a thank you card. Sean stayed with me on-line to get my site up for well over 6 (yes, SIX) hours straight! I am not tech savvy at all. Sean was so patient with me. At no point during the entire time that he spent with me was he condescending, rude, or impatient. He was extremely courteous, professional, and kind. He went above and beyond the call of duty with me and i will be eternally grateful for the time he took to help me (a brand new small business owner) set up my first site. The world would be an even more beautiful place if there were more people like Sean in it. He is truly an asset to TemplateMonster. I am beyond elated with my template and the service that I received. May God continue to bless Mr. Sean and the kind gentleman Norman who answered my last few questions. THANK YOU GUYS SOOOOOOOOOOO MUCH!!!!! Thank YOU for EVERYTHING that you did for me, Sean. You will truly never know the depths of my gratitude. Bianca

Tomas Gibbs


Thanks Amina your help was great and you saved my life well at least my site. Fantastic support.


Terry Manu


I was having some problems editing the template and Thank God I met Vincent, he spent hours on end with me till I said we call it a day. And not just that, he was able to fix my problem for me. Thank you TemplateMonster and please thank this representative for me, I really do appreciate his assistance, though I am not done yet with the website, but I am glad to that he helped me reach this far. Vincent was very kind and polite and patience even when I was messing things up. I wish I knew just a quarter of what he knows. Thank you TemplateMonster for helping us.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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