TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Augustine

United Kingdom

I don't mean to flatter you Stacy, but I have never been given support like this by any company - not even Apple or Microsoft. The support took over 3 hrs and you were patient all through. Thank you so much!

James

United States

I always get good service when I use the chat service on TemplateMonster.com, but this recent session was just great. Andre helped me troubleshoot the issues and went above and beyond fixing my issue. Thank you Andre, and thank you TemplateMonster. I'll be a customer for life.

Lesley

New Zealand

I can't speak highly enough of the support staff, especially, Olivia. She "walked" me through the installation process and it was absolutely fantastic! So now the site is up and running with demo data, the next part is to get my head around how to edit the pages!

Aaron

Spain

Very happy with Judy's excellent help at solving my issues. Top quality level technical support

www.propertysi.es

Simone

Italy

High level assistance and courtesy. The chat service is the top-notch! Mary and Olivia are great! Thanks for help

www.scsitiweb.it

Salhidiq

Lebanon

Great support, professional and quick! A great first time experience for me.

Gideon Keter

Kenya

Wonderful operators, they have become even friends, Julia, Samantha, Shane & Kelly, your are experts in support. Our customers are just satisfied with your products at 1st glance.

www.sunkula.com

Igor

United States

Judy provided excellent customer service. She walked me through everything and was extremely helpful.

Markus von Renthe-Fink

Germany

Very pleasant experience with the help-chat here: I had four issues with the template I bought, and Judy was able to help me with each one of them. Full marks for this girl. Over at Themeforest, I would have had to write to the developers of the template and then hope to receive an answer someday. Here, Judy was on-line instantly and able to solve my problems. So, anyone in need of the template-help chat: Ask for Judy. Accept no substitutes.

www.sternenwiese.net

Linda Lim

Singapore

Services at TemplateMonster have always been wonderful! They have the best templates and best services ever. Quick response, friendly and capable.

www.linsterstudio.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.