TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Andy

Singapore

The on-line chat service is excellent. Thank you for your patience and assistance! Cheers and continue with the great work!

Michelle van Heuvelen

Netherlands

Olivia, thank you so much for your great help! Really got stuck and was a little skeptical about "live-chat" help, but not any more! You solved the problem very quick. Great job!

Jose Palacios

United States

Great templates. Great customer service. They always try to help you and to solve any issue. Highly recommended.

John

Australia

Great templates and the on-line live chat is fantastic. The operator was patient and helpful. Makes life so much easier for a novices like me.

Rachel R.

United States

Spoke to Rick this evening. TOP-NOTCH!!!! He is one of the reasons I will recommend others to your website and services. I will definitely request Rick in the future. e is very valuable and a wonderful asset to have, make sure you give him a great pat on the back for a job WELL DONE! Thank you TemplateMonster for hiring great people to help support your ever growing products.

Shawn Wallis

United States

Mary was very helpful, professional, and quick to respond. I would highly recommend TemplateMonster to anyone.

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Hugh

United Kingdom

Online support excellent - quick and effective - Brilliant!

Atlas

Canada

Daniel in technical support chat was incredible!!! He truly saved the day! He even waited for me to do complete reinstallations of the entire site twice so that I would not have to reexplain my troubles in a new chat session. Daniel was very supportive through the process and helped me through it 100%!!! I acknowledge that he is a very valuable member of the TemplateMonster Support Staff and was very very grateful to have had access to his help in my time of need. 5 Stars!

Jasmine

India

The products are great at TemplateMonster. I've purchased 4 themes over the years. The customer support is professional, quick and efficient. Thank you!

Khaqan Shaheen

Pakistan

Its third time I am taking support from TemplateMonster on-line chat and every time the support is increasing, such a nice and efficient customer support today again provided by Olivia Torres. Thanks TemplateMonster and Olivia Torres for such a nice customer support. I like your customer support more then your templates. :)

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.