TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Chancey Becnel

United States

Best customer service on WordPress Templates! I have worked with Anna many times and she is always very helpful. I am new to WordPress and no matter how many times I can't figure something out, she is always there to help! That's the reason we promote TemplateMonster.com very often!

www.JoinRecycling.com

Todd

United States

They have been great at resolving known Wordpress issues with fast and thorough results.

Benedicte Ellett von Brasch

Norway

Great and fast service - without the possibility to rely on programmers anymore, it is fantastic to see how fast and well the TemplateMonster support team are helping me. Their good support and that they are available 24 hours makes me decisive on continuing using TemplateMonster.

Oscar González

Mexico

I was having a problem with my template installation, Sarah explained me what was the issue and fixed it. Thank you, Sarah!

accesoi.com

Sinan

Switzerland

I've just received support from Margarett: I can just say she was very helpful and fixed my problems quickly and exactly as I needed. Thank you again, Margarett.

Matt

United Kingdom

The chat support is very good. I am not a coder, so it was much easier to make complicated changes to my website with their help. Thanks a lot.

Luis Morales

United States

Martin Clarke took time to read my issue, asked some questions, understood my problem and has stayed by my side until it was fixed in a reasonable time. Thanks!

lemusconstruction.com

William

United Kingdom

The service I have received from the beginning has been great. Also, the support, when I have had a technical question, it was great. I have just been dealing with Alice and she's the best. She has once again helped me creating the website I want. Definitely, it's a 5 stars service. Thank you very much!

liverpoolcartyres.co.uk

Alexander Nikolaidis

Greece

Alison helped me to deal with my issue with patience and expertise! She was very helpful and kind, and provided the best tech support! Well done!

Jessica

Australia

I had some trouble with the template I purchased and the online chat team stayed with me all the way to help amend some coding. I am really appreciative of that as it took a couple of hours. Very impressed with the level of support from your technical support! Thanks!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.