TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
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  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Today I used TemplateMonster Help and was connected with Carey. I have used this service many times, and I can not express how helpful Carey was. Very knowledgeable, prompt, and courteous, not to mention very good and finding and solving my problem. I will definitely look for Carey in the future to help me out with my template. Thank you so very much!!!



Judy provided me with the best technical support ever. I had never experienced such a great and polite customer service over chat. I will definitely use their templates and services more often.



The world could be a better place, when we have for every problem a support like yours :) Thanks a lot for your help!

John D. Dyer

United States

Unbelievably helpful! Resolved ALL of my issues, that no one else seem to be able to accomplish, in such short order that I had to check it all out to believe it! AMAZING SUPPORT!!!



I have bought a lot of templates and every time I was in difficult the chat service was great, in particular for this template Carey and Judy were been kind and competent to help me solving the issues. Great team and great service. Thanks. Anthony




The service is wonderful. Haven't seen anything like it in a while.



I had experienced working with two Technical Support agents Sean and Norman, they were just fantastic! Thanks you for great service I really enjoying. Definitely would recommend to my friends and colleagues.

Jaclyn Kostner

United States

You have provided outstanding tech support to me. As a novice, I appreciate your help. You always give me the exact information that solves the problem. Thank you, Kate!



Judy was very helpful and found the exact CSS line that needed to be changed to make the template work the way I wanted it to. Very patient and helpful. More people like Judy will make this service that much better. Thank you.



The after purchase support provided by TemplateMonster representative Judy was great, quickly solved my problem that could've cost me hours searching on Internet for solution, thanks again Judy.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.