TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Brett

Australia

The after purchase support provided by TemplateMonster representative Julia was fantastic. We were having big issues with the mobile view of the site, and Julia managed to get it sorted without fuss, and had it corrected promptly.

Alfred

Singapore

The technical support was excellent and I would like to thank Olivia for the patience shown to resolve my installation issues. Thanks a million!

Pedro Díaz

Spain

Julia was incredible. I had a problem and I did not know how to find a solution. The support was amazing one more time.

www.foncalpe.es

Alan

United States

I spoke with Olivia this evening and she couldn’t have been more helpful. Olivia’s superior level of service was only surpassed by her incredible knowledge of WordPress. Her patience and professionalism was a 12 out of a 10 scale. I am new to WordPress and Olivia’s expertise was amazing. Thank you TemplateMonster for having an excellent staff. I highly recommend all your products!

www.tradeshowtouchscreens.net

Gavin Seabrook

United States

Great templates and probably the best designed! My support representative helped me completely move all sections of this template around to my clients liking! Won't look anywhere else for my templates because the support is great and always there!

www.elpasoit.com

Jonathan

United States

Excellent service. Great templates. Very helpful support staff too!

Susheel

India

Amazing support. Didn't knew that you have such a strong support team as well. Great going !

247-demo.net

Susan Moro

Canada

I am very pleased with the level of your service. The Live Chat is quick and efficient help with technical problems. It's wonderful, thanks.

Diane

United States

Their support has been great, I am kind of new to a lot of this and they have been great. Their templates are the best I have seen. Mary was the last to help me and she was great!

Andrew Gobsill

Australia

I buy templates from TemplateMonster all the time. Their services are great, easy to use and extremely streamlined. If I ever have an issue, Mary and the technical support team are always so helpful and the technical chat is by far the best service I have used by a template company.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.