TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Maurizio Petrachi

Italy

The templates are fabulous and when you have some issues, the operators are all available and know how to resolve all issues in a short time. Thanks to TemplateMonster!

Christopher Walsh

Australia

Judy's customer support was exceptional - working with BlueHost is a first time for me and Judy was able to pick up my lack of knowledge and explain concepts very clearly, as well as doing the upload in BlueHost! I am very impressed. Thanks Judy!

Jose M.

Spain

Excellent customer service and support team. Each time I asked something by chat they helped me quickly and in efficient way. Julia rocks!

Eleni

Greece

Olivia you are amazing!!! It's my first time I got support from TemplateMonster support team and I am excited!!! You are very quick! Your help was very useful for me.Thanks a lot.

Jay Clawson

United States

I had a great experience with Stacy helping me resolve an issue. She was very prompt and got the problem resolved very quickly. Customer Service like that is why I continue to use their service.

Alan Davies

United States

Mary was the best support chat representative I've ever dealt with. She was patient and instructive and helped me solve my problems. I could not be happier with my experience.

greydancommunications.com

Angelo

Philippines

My first template from TemplateMonster. A few weeks after installing the template, I ran into a bit of a challenge. All I can say is that my chat session was handled with care and I must say a good dose of patience. You guys are awesome.

www.mydanpro.com

Robert

Poland

Special thanks to Olivia. They are friendly, quick and they always have the right solutions for you. Their service, especially support is excellent!

Alexandra

Brazil

The best experience ever. The attendant Judy has helped me a lot, was very polite and helpful. Thank you TemplateMonster, definitely I'll buy more themes with you. ;)

Charisse Tchitembo

France

TemplateMonster has the best customer service! Special thanks to Judy. Keep up the good work.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.