TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jaclyn Kostner

United States

Using WordPress and TemplateMonster templates is a new experience for me. Stacy, you were amazing in helping me find the pieces of information I needed to keep moving forward. Thank you! Very articulate, specific responses to my questions. Excellent customer service!



Excellent service. Had some problems with customization, but got through to Olivia on the helpdesk who sorted me through all my issues patiently and very friendly. Will recommend to everyone.




I always get great support from the TemplateMonster support team. They are friendly, quick and they always have the right solutions for you. Can't do without them, thanks a lot!




This is my third template from TemplateMonster, their service, especially support is excellent. Today Olivia and Julia helped me overcome one of those code issues. Thank you! Thom




World class customer service. I just keep having this experience again and again. Special thanks to Olivia and also others in the technical support. Keep it up guys.

Angela Thomas

United States

Amazing!!! Judy Waters helped me on support chat and she helped me so quickly and efficiently I am still in shock from it! I was so frustrated trying to upload my template and was having issues with my SQL database. Judy not only figured out the issue in less than 5 min, she also fixed it for me so I can continue on with my day. She truly amazed me and I am going to tell everyone I know that TemplateMonster is the only way to go. Thanks again Judy!


Clinton Bailey


Olivia made my support issue a great experience. The query was fix quickly and in a friendly manner. Thank you Olivia, you have made using TemplateMonster templates even better.


United States

Michael was so helpful and patient. He took the time to help me adjust my template so that it was perfect. He was extremely friendly and proficient! The best help I've received so far!


United States

Had some issue uploading template but it was user error on my end. Went to help chat and it was fixed within minutes. Super great customer support. Five Stars. The templates are awesome as well, for $67, you just can't beat it.




The service is fantastic. I was able to get the help I needed. I wasn't rushed and was able to learn how to make the changes I wanted to easily with the great help from the support staff. Thanks again for all your help.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.