TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

I've had several issues with my theme because of the Cherry Framework messing up my changes to style.css. It was very frustrating. However, Erica, the tech support representative, was extremely helpful, kind and knowledgeable in helping me to fix the issues. She deserves a good raise!



I'm not totally unfamiliar with WordPress & designing my own site but I still class myself as a "newbie". When I got stuck it was just awesome being able to have a live chat with such truly helpful people on the other end. Talk about PATIENT and totally committed to helping you. Erica, wherever you are you rock, girl!



United Kingdom

The best service I have experienced in my 28 years of life. Keep up the great work TM!




The customer service is simply amazing! The operators are always very helpful. And the templates are easy to customize. I would definitely buy another theme from Template Monster.


United States

I spent hours trying to figure out a problem I was having alone. They solved it in a matter of minutes when submitted a ticket. Wizards!



United States

Technical expert Guillaume went the extra mile to help me resolve a complicated php form problem. He followed up with e-mails and phone calls until he was sure the problem was resolved. He truly exemplified outstanding customer service ... Thank you, Guillaume!


United States

Excellent service. I got all my questions answered when I talked to your tech department. Thanks


Rajneesh Dutta


The overall tech support is great, esp. Elina who immediately recognized the issue and helped in resolving it step by step. Elina stayed until the issue was completely resolved. That was awesome, great service! I will buy more templates for my business from this company only.


Nick Hughes


The service I have received from the beginning has been great. Also the support, when I have a technical question is great. I have just been dealing with Alice and she has once again helped me creating the website I want.

Pawel Wierciszewski

United Kingdom

I was dealing with Sarah and she managed to fix my problem with SQL database within minutes while it took me 2 hours and endless re-installs of the template. Great customer service as always ! Sarah, once again massive thanks!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.