TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Xu

Zambia

It is the best site to buy a theme at, and support is always ready to assist even if it takes a very longtime. Support is also patient, and always do their best to help. They care for their customers and will provide excellent service for your website building needs

James

United Kingdom

I had an extensive set of technical questions about editing the .css file in my template. I was put through to Julia in technical support and she answered everything correctly and quickly. Excellent Support.

Leesa

United States

Kate and Olivia were extremely helpful and very pleasant how they walked me through my problems and fixed them. Keep up the great work and I will keep buying templates from you. They were awesome and I really appreciated their expertise, knowledge, customer service, etc. Thanks again! 5+ stars!

Demetrios Nicolaides

Cyprus

Stacy is by far the best customer support representative. She was very patient, clear, understanding and deserves immense praise. She was able to help me with a complicated issue and made it seem all so easy and simple. Please give her a raise!!

www.cyprus-web.com

Tim Oerlemans

Netherlands

The support was really efficient and really fast, it was my first time I used the live chat and I was amazed by the speed and service of the staff. Thanks, Judy!

Eleonore Thomas

France

I'm very new to PrestaShop and building a website in general, after buying the template I needed a lot of help installing it over my running website. Julia has accompanied me very very well, with a lot of patience :-) I'm still working on it now but now I know what I'm doing! Thanks a lot!

Sanat Yarmukhamedov

United States

Very good service, very good templates and very good customer service and technical support. I will only use them and advice to everybody.

Eli

United States

Mary was very helpful. Gave me a result quickly and got to the root of the issue. I've never written a review before but her service was excellent.

www.maryadeogun.com

Robert

United States

These guys are simply the best, they provide 24 hours support and have an excellent products, I am most pleased with the superior customer service. I cant say enough! Purchase with confidence. They have your back.

Michael Miloseski

Australia

Olivia is an exceptional technician. She helped me from start to end and was very clear and understanding, I would recommend Olivia and the rest of the crew anytime!!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.