TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Florian Schneider

Netherlands

I'm impressed with the quick and helpful feedback I've been getting through both the live chat and the ticket system. I've been tinkering with my template quite a lot, starting as quite the newbie, but the operators have been able to assist me quickly, professionally, and most importantly: patiently.

Chris

United Kingdom

I have had to contact TemplateMonster on several occasions and each time I get fantastic support from their team members, they helped to solve all my issues in a professional manner, this I am grateful for. Great job Team !!

Yoany

Netherlands

I had some issues installing the theme. The service of TemplateMonster is perfect. They helped me with the installation and missing file. I will recommend TemplateMonster to everybody, they are very helpful!!!

www.beaufort-beheer.nl

Yan

Germany

Super service. TemplateMonster is the best!! Thanks Olivia.

Amanda

United States

Andre was awesome tonight and very patient with me. I would definitely recommend TemplateMonster to others, and look forward to future purchases with TemplateMonster.

Erdal Kaya

Germany

What can I say, except such amazing service from Julia. TemplateMonster team, you can be proud to have a technical support representatives like Julia - such perfect!!!

Ben Brooke

United Kingdom

This was a brilliant service from Judy, really got me out of a rut and I would definitely consider using the website again. Thanks Ben.

Sharon

Ireland

Olivia went above and beyond the call of duty today and helped us figure out how to use this excellent but a bit complex template. Her patience and determination to help us out have reminded me why we choose TemplateMonster every time we are looking for a WordPress theme! Thanks Olivia, great job!

Valyera

Italy

Very fast, efficient and friendly service. They helped me in many ways. Olivia has been of great support and helpful more than expected. Thank you so much :)

CJ

United States

I love it! I love the friendly atmosphere in the chat room. It's quick and helpful service. Awesome all together!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.