TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Riccardo Tramonte


Fantastic support from Stacy Martin. She sorted out all my problems in few minutes. 5 stars!!!

Michael N.

United States

Great customer service. Provided much needed help and support. Always available to help, live chat 24/7 is a great thing. Thanks so much TemplateMonster!


United States

Great support. Thank you so much! Themes can be a bit hard to work with for beginners but the support is solid. Received a great help from Mary. Thanks!

Edward Kim

United States

TemplateMonster once again did it. The service is extremely impressive and I've never had such great customer service. Each and every representative that has assisted me in chats truly helped me fix my problems. Will come back for sure :)




Very content and its one of the most friendly and professional support teams I ever contacted! Thank you people and sorry for my free education of WP by you! )))


Derica Doward

United States

I received really great customer service from Daniel, he was very patient and helpful, I wasn't sure if I wanted to do the live chat, but I will definitely use it again because it was amazing and very helpful. :) Good job Daniel!




One of the best and fastest services on installing and loading templates. If you wish you can install your template yourself, they provide very detailed manual with pictures and step by step instructions but it maybe quite complex, invest extra $49 and you will have it done within 1 day. Once everything is up and running all you need is to change text and pictures. Great support guys.

Lukas Köhler


Mary and Jason helped me a lot. Really competent support, fast replies and an awesome service are the biggest reasonы for buying a template here! I never was so happy after talking to a supporter :-) Awesome service!!!

Tiffany Savion

United States

Mary was unbelievable. She walked me through each and ever step of optimizing my website. She was patient, informative, polite and beyond helpful. If I didn't understand something she explained it until I understood. Seriously, I was a mess without her. I cannot send high enough praises.



The TemplateMonster services are really good and accurate. I am really grateful for your immediate help. Thanks a lot.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.