TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Julia and Mary are always helpful when ever I need assistance. I am satisfied with their service! Good job girls!

Jeff B.

United States

Mary did a fantastic job with fixing the problems in our installation. I hadn't purchased from TemplateMonster before, and I was concerned about what level of technical support there might be. Mary dove in to the problem, diagnosed it quickly and then was very patient while we figured out how to get access to phpmyadmin and the cpanel of my hosting company so she could make the fixes for us. I don't think we would have gotten it fixed without her. Very satisfied with TemplateMonster and the support provided, and would not hesitate to purchase again or recommend them to others.



Perfect service, Judy has complete knowledge of the themes, thank you, I really appreciate this. Thanks!


Mike A.

United States

Greetings from a loyal client who first became one of your customers back in 2010. I am writing to tell you that your technical staff does a phenomenal job! I just spent 30 minutes chatting with Judy during which she successfully addressed several problems in an exceptionally impressive manner. She was deeply knowledgeable, extremely thorough, polite and respectful while still being personable, and entirely effective. In short, a more ideal problem solver could not be imagined! You guys are great!



United States

Excellent technical support. Had issues corrected in minutes. Issues were my own not the template's, but they happily corrected my mistakes. Thank you for the great service.



Olivia was fantastic, she helped me when no one else could. She is the best technical support person I have ever dealt with. After months of searching for an answer to my problem Olivia found and explained how to solve my problem. Thank you so much Olivia you have made me very happy and made my year.



I'm working with TemplateMonster already 8 years. Never have to complain, never have an issue that they can't help me to solve. Today Olivia solved 2 issues that I have with a responsive PrestaShop template, in two minutes!!! Thank you for making my work easier.

Stefan Stefanov


It was really quick ab, they solved all my problems. I highly recommend their technical support.

Amanda Waag

United States

This is the best support I have ever had. They spent hours helping me perfect my website with the template I purchased. Great, friendly, fast team ! A+++

Jessica Durow

United States

Judy provided the best service I have ever encountered on a technical issue on the WEB. She was quick in identifying my issue and resolving it. Very thorough in explaining the issue and pleasant to communicate with. Thank you so much! :)

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.