TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Basharat Ahmad

United States

This service is great, especially Kate which resolved all my theme related issues. Its really great job Kate.

www.heavenlyherbalsinc.com

Joe Gonzalez

United States

Mary was very helpful and friendly with a quick response into researching an issue. Turns out the problem was not on the side of TemplateMonster but she still helped narrow down the issue. My site is up and running again! Thanks!

www.theprojectsolution.org

Linda

United States

Judy provided excellent support. We were able to resolve some missing class errors after installing the template. She did a great job. Great customer service!!

Farh Semnani

United States

Mary Gilmore in Technical Support is fantastic. I had a bunch of issues with my template and she fixed them up or directed me to right direction very efficiently and quickly. Mary is extremely knowledgeable and very patient. TemplateMonster.com is very fortunate to have her on board! Thank you Mary!!!

farinvestproperties.com

Peter Hof

Netherlands

I purchased a template that uses Joomla but couldn't get it to work on my server. I contacted the support department from TemplateMonster and was helped by Judy Waters. I was impressed by her knowledge and she was able to get my template setup! Thanks again for your great services!

Bala

Australia

Judy was handling my issue with template install. It was great experience and I am extremely impressed with the service. Thanks Judy. Wish you good luck.

Template Monster Fan

Australia

TemplateMonster is the best place for complete solutions to create a brand new top quality website with zero knowledge about how to do it. The support team is the best, very patient, attentive and knowledgeable. Thanks you TemplateMonster :)

Swapnil

United States

Amazing customer support. These people are very prompt to solve your problems on the spot. Mary is just awesome :) Best luck for future endeavors!

Adam D.

Sweden

Julia was the best! She solved my problem lightning fast and provided me with the best service I have ever received. Absolutely brilliant.

Sarah

Australia

Very happy with the template. It was the only site I could find that had a good choice of colorful related templates. I needed some help as my Joomla skills are not very good and went onto the on-line chat and Olivia twice spent probably an hour both times sorting out my problems and showing me what I had to do to change the template to what I wanted. Very polite and professional. Haven't ever had service like that before.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.