TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Noele Aabye


Access to round the clock support chat really makes the difference. Olivia is simply fantastic -- both knowledgeable and patient.

Michael Sellars

United Kingdom

The TemplateMonster Help team have proved invaluable, making up for my scratchy knowledge of html and css with clear, easy-to-follow instructions. Your assistance was greatly appreciated.

Thomas Dion

United States

I needed help with the manual installation of the .sql scripts and Judy rocked it! She was awesome and precise! Thanks Judy for your outstanding knowledgeable awesome help!!


Krystal Comber

United States

Amazing. Wonderful to work with and look forward to contacting again, if I do run into any more issues that I cannot figure out!



Today I got some help from Judy Waters. Everytime again she is very helpful and very friendly and is doing everything to solve the problem that I face. She is very professional and knows how to solve problems within minutes. Everytime I need to ask something I hope to get connected to her because then I know the problem will be solved.


United States

TemplateMonster always has the best templates and the best technical support available. Today I had the pleasure of dealing with Judy who was able to help me correct a CSS issue that I could not put my finger on. Thank you!!


Adekunle Eboda

United Kingdom

I needed help with some of the themes I purchased and I was exceptionally impressed with help from your representative Judy Waters. Very polite, professional and extremely helpful. My themes are now looking really great all thanks to Judy Waters. Luckily I will get her every time I log on to live chat for assistance.

Kristyna Barbella

United States

I absolutely love the live support chat and TemplateMonster! It makes me feel safe and they always come to the rescue when I am in trouble! Judy gave me very specific details and made it easy to adjust to the new Magento software I am trying to learn. I really appreciate TemplateMonster allowing us to utilize the live chat for free. I've purchased 7 templates from here already just because I know I will have some help if needed. Sincerely thank you!



United Kingdom

Olivia sorted my download issue out very quickly, very impressed with the service, in fact I was quite annoyed with the link not working, if wasn't for Olivia sorting it so fast, TemplateMonster probably wouldn't being getting any further business from me.



I really like your live support chat. Everytime I get a problem, they give me a simple solution. So thankful to Judy Waters and the other TemplateMonster support chat people. Hope to come back again to buy other templates here soon!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.