TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Mark Oakley

United Kingdom

I ran into some difficulties with the layout of my WordPress theme, Judy helped me to get my site looking how it should and was very efficient. She is a credit to TemplateMonster! As usual, the service from TemplateMonster has bee exceptional!

Lee

United Kingdom

The live support from Judy was fantastic and sorted my problem out really quickly. I wished all my problems could be solved that quick. Great service from this company, it's a pity all companies don't employ this kind of attitude to after sales service, life would be so much better. Once again thanks Judy.

Eddie

Canada

The support staff at TemplateMonster were so patient with me and made sure I had everything in order. Special thanks to Olivia for doing a great job and helping me to stay calm. I will buy another template from you in the future 100%.

James

United States

I can't believe how amazing the technical support people are!!! I kept them in the chat for so long and they continued to help me tremendously. I can honestly say I have never had such responsive, friendly and helpful technical support in my life!!! Really the best. Your company should be so proud of the technical support team!

Kym Harper

Australia

Having just purchased my first template I did get into a little trouble despite quite a bit of experience with WordPress. After scratching my head for too many hours and getting nowhere, I decided to try on-line support and I didn't really expect a great outcome as I seemed to make my problem get worse and worse. Anyhow, Judy from technical support went to work and all was solved after about 30 minutes of her hard work. I was amazed that she managed to get things sorted out for me without a hassle and in such a short time. Thanks Judy - You deserve a medal and as a result, I will be very highly recommending TemplateMonster. Kym

Foti Giuditta

Italy

Julia was great in helping me downloading information and plus she was very kind. Great customer services and products. Thank you very much.

Mario

Croatia

I had an issue with a template, but after chatting with Olivia the problem disappeared in few minutes. Regarding Olivia I will recommend TemplateMonster to everyone. Great templates too. 24 hours a day support is really invaluable. Thanks Olivia.

Kaya

Germany

Olivia, was fantastic again. Really amazing service, she took very short time to find the solution and was also very very nice person. Thank you Olivia!! Warm Greetings from Germany.

Pedro Díaz

Spain

Really great. The on-line support is amazing and answer all the questions really quick. English is not my mother tongue and their patience is a plus.

www.foncalpe.es

Chuck

United States

Judy was extremely helpful, and went above and beyond the call of duty to help me out and ensure my needs were met. She understood the issues I was having with my server, and masterfully helped me resolve them. Live chat services like this provide invaluable support to customers. I will be a long-term customer as a result of this outstanding service.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.