TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Cindy

United States

Kate was phenomenal! She was incredibly knowledgeable and patient and everything she talked me through, worked perfectly. It's hard to find exceptional customer service people but you definitely have one in, it's Kate! Thank you!

Gary Adams

United States

Ramona was simply awesome. Very smart with troubleshooting my problem and helped me fast. Outstanding customer service and will make me buy more knowing you have people like Ramona on your technical support staff. :) Thanks again for having Ramona on your team!!!!

Emil Dandrea

United States

Ammy, absolutely fantastic. Didn't rush, didn't make me feel uncomfortable. A total all round great customer experience. I was so worried I was going to get an operator who may be having a bad day. Thanks Ammy!!!!!

Patrick

Switzerland

The live support chat was outstanding great! Mary the operator was friendly, fast and very competent. The problem was fixed properly. Thank you very much!

Jane

United Kingdom

Judy Waters was superb in assisting me with the install of my template. She was very polite and knowledgeable and efficient in dealing with my problem. Thanks Judy.

Atheer

Australia

I just want to say thank you again for all your hard work Thank you Ammy :) The best service ever!!!!!!!!!!!

www.aocomputers.com.au

Simon

United Kingdom

Really quick and helpful support from Mary. Thanks for providing a live chat service that works well!

Andres

Spain

Great support! All questions so far were resolved in a matter of minutes anytime of day or night!!

Fran

United States

FANTASTIC! All operators were extremely patient while helping me with the quirks in uploading, .sql file change, etc. I would have been lost without their help.

jlmbuilders.com

Marcin

Poland

Really professional help. Amazing people! They helped me with a really problematic issue. I am totally impressed!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.