TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Caurette Jean-Christophe

France

I am quite a beginner with WordPress templates and I ran into a problem I could not solve by myself, so I used the support chat. I have to say I did not expect a lot, we all know how it usually works, but there... wow, I was totally amazed by the speed and quality of service that was provided. I think in 5 minutes my problem was solved, perfectly. Thanks a lot to Judy that guided me. Won't hesitate to buy again from TemplateMonster! JCC

Will

United States

Had a couple of questions, got on chat and Judy was great, had the questions answered in less than a minute. Wish more companies were like you guys!!

ibca.compbbq.com

Rodrigo

Brazil

We had a doubt, the most thankfully TemplatesMonster has a very good chat. The attendant was super patient and sympathetic. I really enjoyed and had my problem solved very fast. Congratulations to the team and I met Judy.

Moses

United States

I ran into a few issues installing theme before seeking some support via the on-line chat - they were very professional, knowledgeable and most importantly fixed the issues.

tvpconsulting.com

Cormier

France

A wonderful technical support I have never seen it before. Technical problem was solved in 5 minutes, congratulations for your great team

Dennis

Germany

Best ever. All people there a very good and can help very fast. It takes only a view minutes to solve my problem. Thanks for all!

Anze

Slovenia

This support is just WOW! I had a pleasure talking with Judy Waters, which solved my problem in a minute. No stupid questions asked, just pure solution! Recommending it to all who needs help!!

www.pc-servis.si

Christopher A. Hannan

United States

The template is great. I had an issue removing a line of code from my site and they were able to assist me promptly. They resolved my issue and told me more about their business upon my request. Thanks for being human.

Mike S.

United States

I had some difficulty with a premium template installation on my website, and must say that Julia from technical support was absolutely fantastic. She was very savvy and with each challenge that cornered me, she hurled me right around it, by clearly sharing and instilling her knowledge and site logistic skills into me! All this through the on-line chat!! She was fast and responsive. And extremely patient, while she waited on with me till I was 100% done the install. I am not one to leave testimonials but felt compelled in this case. Julia saved me many many hours. And she could have saved me more, if I just went to technical support in the first place. Thanks for the great service and support!

mikesiciliano.net

Manuel Heurich

Germany

Great support in the live chat from Julia. Best support I have ever had from Internet company. Thanks! Manuel

www.hcch-beratung.de

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.