TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Daniel

Canada

TemplateMonster are customer service monsters too. They are the best! Judy my support agent was phenomenal!

Viviana

Argentina

Great templates, excellent technical support!!!

Bill Walters

United States

Absolutely fantastic. They help me every time I have a problem. Can't say enough good about them. I try to fix things before I have to get help so I learn, but when I get stuck, they come to my rescue. Julia is great!

Peiro

Ghana

Incredible customer service. Julia and Olivia are great and the rest of the staff. Keep it up!

Picard

France

I had a problem to install my template, and I used the live chat to get some help, Judy was fantastic and helped me in all aspects to fix the problems and explain me everything. She was nice and patient and take care of me! I really appreciate his assistance. Thanks Judy

Roberto de Toro

Spain

I strongly recommend purchasing at TemplateMonster because its a 360º product. Not only to get get an important kind of templates, designs and formats but and best thing is their technical support team. They are impressive and always willing to attend you. Thank you for this. Roberto

Renee

United States

Installing this by ourselves was not easy. Especially because we are new to WordPress. Judy, in the on-line chat support, was wonderful, patient, and showed me exactly what to do! Thank you Judy, and TemplateMonster!

Dave Marston

United Kingdom

I'm usually very impressed with the quality of service provided by TemplateMonster. Today I had a really difficult situation. I'm a web developer myself and can usually solve issues myself. Today I had the assistance of Judy who not only fixed the problem amazingly quickly, she was really courteous and respectful. She turned what was becoming a bad day in to a really great one. THANK YOU SO MUCH, JUDY!!! You are the best.

Eveline Rotter

Brazil

Today Judy helped me with the installation of one template and showed a great knowledge about web and WordPress themes. Besides that, she was very kind, attentive and patient. I was very lucky to be helped by Judy! Thank you so much Judy and i hope to chat with you again.

www.casadaboneca.com

Nikole

United States

Judy Waters helped me on Technical Support with my WordPress theme when I couldn't figure out how to change things in the style sheets, she rocks! I am so happy using MonsterTemplate knowing I can get help 24/7 with my themes and make them look awesome! Thanks Judy!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.