TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Chris

United States

I am not that technical and obviously I need help uploading the template to my site. The support chat was the most useful and the follow up to my issues and concerns were amazing. I was a little nervous but the team solved my problem to my satisfaction. All I can say it was amazing. Good Job!

www.piedraservices.com

Muhammad Kashif

Pakistan

It is great. I purchased a wrong template by mistake and they helped me a lot in exchanging the template. I remember two names of support staff representatives, Olivia and Judy. Both of them were really nice and helpful towards me.

chillaxtech.com

Max

Singapore

Judy was very patient in working with me on live chat to sort out some of the errors in the template which I was experiencing with my host. She went out of the way to volunteer to go to my cPanel to manually sort out the issues, which I greatly appreciate. Thank you for the great service!

Willian

Brazil

Excellent service! Everyone who attended me until this present time were helpful and efficient. Thank you!

Baidas

Jordan

The service is excellent. I had the pleasure to have the help of Mira, can't say enough about the help I received. Thank you

www.iwhogroup.com

Jake McCann

United States

I am very impressed with your support -- and the template I purchased. The support chat was very helpful and walked me through the installation step by step. When we got to errors with the SQL import process, Judy took over and was able to resolve the corruption issues in a matter of minutes. I'm enthralled with the experience and will be recommending your services to my clients in the future. Ramona and Judy were excellent, very knowledgeable and very patient-- perhaps a promotion is in order?!

columbusohiocomputerrepair.com

Tien

Australia

I had Judy as my Technical Support operator and I can say that I am truly happy with the service she provided. It was amazing as she did not just answer my question but gave me suggestions and ideas. She definitely read my mind and knew exactly what I was after. She went above expectations and deserves to be given notice. I am extremely happy. Thank you to TemplateMonster and Judy for your assistance. This is what I can call value-added-service. Amazing!

Martin

Germany

I had a bunch of complex questions about changing the color scheme of a WordPress theme. Judy, Olivia and Mary helped me out greatly. I've never experienced such prompt, patient and extensive support for a theme before! Saved me hours of work. Thank you so much! :)

Daniel

Canada

Amazing template and even better support! They helped me with everything! Won't go anywhere else for templates! 5 STAR

John

Netherlands

Olivia was helping me out with some problems with my first template. The help was very good and quickly. This kind of help you don't see that much anymore nowadays! Keep on the good work!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.