TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Megan Parks

United States

I had some issues with my first template, Juliet was incredible in her ability and patience with my first template "mistakes". She really knows her code and is very knowledgeable. I would buy again!!!

www.meganparksphotography.com

Ian Laplante

Canada

Ramona was extremely patient and helpful. The customer service I received far exceeded my expectations and has allowed me to start personalizing my site. Thanks again, you guys rock! Ian Laplante (PHD, abd).

Ian Laplante

Canada

Olivia was absolutely amazing! Helpful and extremely knowledgeable! What a great experience, Lan.

Marcel

South Africa

Olivia was great and very helpful. Had the issue fixed within minutes. I wish all on-line experiences were as good as the ones I have had with you guys. Thanks again Olivia!!!!! Marcel

Sonia

United States

Olivia was amazingly helpful! She rescued my tanked theme & SQL installation and had my template up and running within minutes. I LOVE TemplateMonster because their level of support is fantastic. If someone like Olivia can't walk me through the problem's solution (likely because I couldn't explain it), they have tutorials and videos that walk you through the tricky stuff step by step! Thanks again Olivia!!

www.cbvending.com

Sonia

United States

Robin literally saved my project and I'm very grateful! WordPress is typically straight forward and user friendly unless (like me) you don't really know how to use it. Robin figured out what my mistakes were and patiently walked me through resolving them. Her confidence saved me from my panic and undoubtedly saved me lots of $$$. Thanks Robin!!!

www.almapublishing.com

Hongwei Shan

United States

Technical Support operator, Andre Flores, saved my life by his knowledge and very kind help. I was struggling a whole week for the problems and issues. I cannot pray enough for what he has done!

Donna

Jamaica

Michael was extremely helpful and managed to understand my issue and submit a ticket for me. Service was fast, courteous and a pleasant experience. Thank You!

Jun Tang

United States

This is my first template I purchase from TemplateMonster and my very first WordPress....Stacy is awesome! I will definitely purchase more template and utilize the technical support.

Darren Edwards

Canada

Olivia was great and very helpful. Had the issue fixed within minutes. I wish all on-line experiences were as good as the ones I have had with you guys. Thanks Again Olivia !!!!! Darren

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.