TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Kurt

United States

The support I got from Julia saved me! She was incredibly knowledgeable and extremely patient. I would not have been able to accomplish anything without her help! Seriously the best customer service and the best chat sport experience ever, I am super grateful and appreciative! THANK YOU!

Phil Hatfield

United Kingdom

Brilliant service at every stage. Great templates with good documentation, and if there is the slightest problem the support 'live chat' team are amazingly fast, efficient and courteous. Fantastic!

Deniz

Turkey

Mira was really perfect support!!! Thank you for fast and solution based perfect customer support.

Sadnan

United Arab Emirates

Very efficient support. I never knew that CSS issues could be resolved in few minutes' time. And it's actually possible if Mary is at your service! Thank you once again Mary that was definitely the most interactive experience I had to date!

www.exalogic.co

Topaz

United States

TemplateMonster has great support. When I get on chat with them I get good service. Mira just helped me very nicely and smoothly! Thanks Mira for helping us!

www.valoh.com

Debra

United States

I worked with Judy Waters today, in technical support from TemplateMonster, and it was a fantastic experience! She was patient and went beyond my expectations for service to help get my template uploaded and installed in my WordPress account. And she did not leave me after completing her work, but provided additional guidance in overcoming a few hurdles yet to overcome in going *live* with our beautiful new TemplateMonster's template. Many thanks to Judy!

www.blueberrybusinessgroup.com

Tamer Al-Taher

Saudi Arabia

The level of service i received from Julia Rovena was truly outstanding. Humbleness and Patience kept me at ease from start to finish until i had my site up and running. Thank you

www.writeravenue.com

Javier

United States

TemplateMonster's chat support is the best! And Judy was fantastic, she fix my site error in no time. She didn't let me waiting along in the chat, instead she was with me all the time answering all my questions. My score for her: 5 huge stars, 10 out of 10!!! Thanks a lot!

David

United States

Great customer service, Mira is always a great help. Thanks!

www.zankers.com

Jesus Ibarra

United States

I'm very very satisfied with Judy's help. After having issue with the template she was able to resolve all of the issues with a lot of knowledge. I will be buying another template for another one of my companies here.

mydenvercountertops.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.