TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Karl Camilo

United States

Julia Rovena provide me with the best customer service experience, she turned my frustrations into satisfaction. From today on I will be a loyal customer of TemplateMonster. Thank you for your wonderful service. Karl Camilo

kacconstruction.com

Erica

United Kingdom

Fantastic customer services!

www.cinnamoncasting.com

Paul Harvey

United Kingdom

I contacted your chat service for assistance with an install issue. My contact was Judy Waters, a most professional and competent individual. Judy was very patient and understood the problem fully and was able to resolve it within a few moments. Judy represents TemplateMonster in an exemplary manner and was a pleasure to deal with. It is not often that you smile and feel fully included when you use, what can sometimes be a very disengaged process, a help-desk. Thank you TemplateMonster and a big thank you too Judy.

Tjr

Netherlands

Had some great help from Mary! She assisted me for more than 2 hours and explained everything very well!! My compliments for the "Help and Support" section, really.

Mark

United States

TemplateMonster's chat services are just amazing. I worked with Juliet, who is smart, fast and extremely friendly. Just made it a joy to work with TemplateMonster. There's no substitute for simple friendliness, and Juliet supplied that - while not keeping me on the chat longer than I needed to be. Never felt rushed; just smart and quick and efficient. TemplateMonster's chat services are really impressive.

Risa Noah

United States

First Template - today I received great customer service from Mary in live chat. Very helpful, solved my issues from a novice website designer. Thanks!!!

Megan

United States

TemplateMonster is awesome! The live chat service was magical, I spend days/nights to solve my current issues but Judy literally spent 2 minutes and fixed the problem for me. BEST CUSTOMER SERVICE! So glad that i purchased template from TemplateMonster!

Geoff Mack

United States

I had some issue getting the template set up... it was a bit confusing. But TemplateMonster has great chat support. My site was up and working within 10 minutes after asking for help. Top notch support from Mary.

Albert

Canada

Thanks to Mary for helping me a lot today with my site problem. God bless you and keep helping more customers with a good heart that you showed me. Happy New Year!

Sean

United States

What an amazing service. You don't only get a great product, but a service that is remarkably efficient to go along with it. You sold me. I'm hooked.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.