TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Luis Morales

United States

Words can't describe how well customer service is here at TemplateMonster! Olivia and Julia were my technical support operators and they helped the WHOLE way! I can say that technical support served me within more than 2 hours! JUST ME! That is NOT worth 5 starts but 10 STARS! AMAZING SERVICE!! THANKS JULIA AND OLIVIA!

Glenn

Philippines

Great templates, as well as the TemplateMonster Help Support chat. I'm a satisfied customer!

Terry

Ireland

Live chat with Olivia was awesome, excellent customer service, above and beyond. Thank you so much.

Virginia Rodriguez

Canada

This guys are awesome, always have the right answer for the questions. Today I did chat with Sean, he was great!

Zack M.

United States

I was working on importing this new template at 3AM on a Monday and didn't expect I'd get much help with customer support. I was wrong. They answered the phone right away and Julia (through the online chat) walked me through getting the template running. Thanks guys!

Makume Toti

South Africa

I find the consistency in the level of professionalism and courteous communication one of TemplateMonster's biggest asset. The cherry on top is the staff's technical knowledge, it's 2nd to none! Thank you Mira for sharp assistance, you are a star! ;-)

www.mouseclick.co.za

Justo

Spain

Well, I had a lot of questions to modify the template, and I had a big help, step by step from the TemplateMonster operators. Thanks to all them, they are the best !! --Justo--

www.albane.es

Olelily

China

The live chat service is absolutely incredible, I spoke to Judy, Olivia and Jason respectively, all of them were very polite and they did solve my problems, thanks so much indeed!

Joe Browze

Canada

Great service!! Couldn't ask for anything better,. never would of thought an on-line chat with an operator would be so helpful. Ask them all the questions you want, they will answer!!!

Channing Chernoff

United States

This was the best costumer service I have ever had! I had really messed up my sight and had no idea where to go from there. Judy was unbelievable! She tookso much time and walked me through step by step, I could not have done it without her and am so grateful! I would highly recommend TemplateMonster and after this experience, I am now a loyal client and cant wait to get started on my next website!! Thanks Judy , I really appreciate it! Channing.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
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  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
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Please note that the discount will be active within 30 days upon its generation.