TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Ammy is such a star, she spent a lot of time solving my issues. She really went out of her way to help me. She'd done an amazing job & she is an asset to the team. She is very friendly & she is very smart. Thank you, Ammy!




I am actually happy with the purchase, and impressed with the support service I got. I was served by Sarah: I was always put on hold and had to wait a lot in the beginning, and thought that it was for nothing, then I took a look at my website and saw it all done perfectly. Thanks all



I had some problems customizing my site. Sarah helped me out! She did a great job and was very competent.




Sarah is a very good professional. She helped me a lot, and gave an excelent suggestion for my problem. Thanks Sarah




It was a pleasure getting help from them. Very professional attitude. Ms. Amina was very informative and handled my template upload perfectly. I will refer this site to all.

Taha Shamim


I have bought twice from Template Monster and each time, the technical customer service team went an extra mile to help me. Currently I am being helped by Céline and I am very pleased by her quick technical support more over her patience with my lack of computer knowledge. Superb! Thank you to all team members. Taha



United States

Judy was super helpful, I left far less confused than when I started. She was able to provide me with info and insight that made it a good bit less intimidating. I was feeling pretty dumb and she definitely helped me to feel far less dumb. :-) I still maintain that if someone creates a theme they should be REQUIRED to put something together that explains how they are using the tools WordPress and Cherry provides them because, not all of us users are guru's and reach a point where we consider giving up because it just makes no sense. Then people like Judy step in and help us to sort of get a grasp. Again, Judy - ten thumbs up on her ability to be a super effective tech support guru.



United States

I have contacted the chat helps a few times and always get good results. The latest problem had me really stymied and Alice found the root cause and set me back on the right path. Thanks!!


Adam Ford

United Kingdom

Vanessa was very helpful and got my problem solved very quickly. She showed me what to do if I had that issue again. Fantastic, quick, helpful and knowledgeable as always!

Adam Ford

United Kingdom

Very helpful. I always get to the bottom of a problem with their help. If there is a big problem they will take it away and get back to you very quickly with a solution and will also tell you how to affect the problem if it happens again. Brilliant!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.