TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Sheldon L.

Canada

I was helped by Olivia Torres and she was an incredible help! She was able to assist me in all my needs and helped her best in fixing a WordPress theme login issue. The support I received from her was 5 GOLD STARS. Thank you so much!

Mark

United Kingdom

I received excellent support from Olivia today. She was patient, helpful and fixed all my problems whilst helped me to understand how to help myself in future. Brilliant support! Thanks!

www.gwenoakden.com

David Ramsay

United Kingdom

Fantastic resource, packed with features, takes a bit of getting head tunned in first time around, but well worth the effort. Great live chat helps you out. Thanks Olivia.

www.wireworkselectrical.co.uk

Michael D

Japan

The template is of very high quality. Very professional, as is Judy of technical support who helped me get it all set up.

www.bloom-biz.com

Andrew

United States

TemplateMonster gave me great technical support of which I was very happy.

Heather

United States

Outstanding customer service! I was hung up on the installation process and the TemplateMonster's team literally walked me through the process with a tutorial video that was extremely helpful! Thank you, Team!

www.infusion-studio.com

Alicia

Canada

Judy was so helpful. I asked her one question and she automatically knew what the solution to the problem before I had explained the details of my situation. I was so happy with the services I received from Judy and this company. Thank you Judy!

Brian Evans

United States

The templates are great, but the customer service and support is fantastic. No matter if it is a simple fix or more in-depth programming issue, they have always helped me configure my themes in the way that I need them to look and function.

Lekan

United Kingdom

Wonderful company, bought a template from them years ago and still able to use it when I need it.

Lucian

Romania

That live chat system is very great. Mira was very patience with my every problem. English is not my native language but that was not a problem for Mira, I have understand everything. Thank you very much for your services and I wish a good day to each of you guys. Have a fun.

hasankomurcu.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.