TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Mirco Raffinetti


I had a support chat with Mary, she has been quick and useful to solve my issues.Good services, highly recommended! Mirco


Erwin Hardijanto


TemplateMonster is the best design partner I ever had! Great design. Many choices with open source engine templates. And the most important thing is GREAT CUSTOMER SERVICE!!! Twice I have significant problem about engine version. First was the issue about some version of osCommerce engines that easily hacked. Solution: I GOT NEW TEMPLATE FOR FREE. Second, PrestaShop. I face some problem about upgrading it. Template building was a bit hard for me. But my client with PrestaShop 1.4.3.x template, need those ability before they running their on-line store. Solution: I got about 66% discount for the new upgrade template (PrestaShop 1.4.x.x), and now I'm working on it to go on-line soon. Thank you very much TemplateMonster. I never regret that I have already bought more than 30 templates from you. Well done. One more thing. Affiliate commission is true. It was fully paid.



My congratulations for their support services, especially for Mary attendant who helped me a lot to resolve an issue in my template.


Alex Castilho


My name is Alex! I want to make my statement! I'm a fan of Template Monster, not just for special templates that they offer, but mainly for the care and dedication of the attendants to let us happy! Thanks for all the help you always provide me with dedication! Thanks friends from TemplateMonster! Merry Christmas and 2013 year, especially for my new friends from TemplateMonster: Mira, Stacy and Daniel Morales. (Outstanding Professionals)!


Stephen Neilsen


Had a small design issue I couldn't solve, TemplateMonster support team made me a complete video outlining the process to resolve the problem. Now that's service! P.S.: the template quality is first rate. 5 STARS!

Angel Correas

United States

Excellent. The support from Mary exceeded by expectations. Way to go!! Thank you very much


Ehsan Zoiee


Mary is perfect. She was helping me for over than one hour and that's amazing. I wish her best and I love TemplateMonster :)




Absolutely outstanding support, from pre-sales to after-sale technical support. AWESOME!!!


United States

I was having issue with the template I purchased. I was just about to give up and move on to another site, when Judy found out what issues I was having. She literally spent hours helping me get my theme uploaded and getting everything installed correctly. She was very patient with me and walked me through everything. Very good customer service. I'd recommend it to anyone.


United Kingdom

I downloaded the template with ease, simple verification process which was not a problem. Was stuck slightly on editing the template as I could not get a couple of things to work (simply because my knowledge is not that advanced) and the support team were more than helpful, polite, quick responses and I honestly could not fault them in any way. Definitely recommend them! Many thanks to Judy in particular!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.