TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jeff Sharp

United States

Ray was by far the best support I have ever received. There were a lot of intricacies and he made sure to ask questions that uncovered problems that were bound to happen if I kept going the way I was going on this site. He could have just answered my question and then let me struggle for a while, but he made sure to let me know all the pitfalls I was getting ready to go up against. Great technical support. Ray deserves a raise. Also, I'm not sure if Ray is from the USA or another country, but his communication was perfect. if I knew how to contact this guy, I would hire him for my company in a heartbeat and he could almost tell me what he should get paid and I'd do it.

www.sharp-cpa.com

Petra Procházková

Czech Republic

I contacted TemplateMonster support many times and I must say that their support team is great. They always do great job, especially Judy, Mira, Mary and Jason. Thanks guys, you rock! I would be lost without you!

www.stawebnice.com

Adolfo López

Mexico

I appreciate very much all the support that I received for the installation of the template, I'm not an expert and I find some problems, that they where attend by the TemplateMonster team, I'm very happy and I feel that they are just the type of company I like to work with, for sure I'm going to buy more templates, TemplateMonster is very professionals, my best regards.

www.envolturaestirable.com

Ácia

Mozambique

Had a support chat with Judy and she was amazing,she could help me with any issues that I had for 2 days. After experiencing this support delivered in a very short amount of time I think I can buy templates only from here. Thank you so much guys.

Bernard Buhagiar

Malta

I use TemplateMonster as they provide full documentation with their products and the after sales service is excellent. Olivia from support was really great and quick. Keep up the good work guys !

Thomas

France

The templates are great and the service is great too. I had issue installing a template so I contacted the support by chat. Olivia from the technical support answered all my questions in few seconds and everything has worked perfectly from there! Thank you guys, thanks Olivia.

Parminder Singh

Australia

All I can say... it's the best service. Very helpful staff and they guide you step by step. Recommend to anyone in any day of my life

Laura

United States

Just had assistance from Mira and she was very quick and helpful. Great customer service! :)

www.pilchermedia.com

Bill

Greece

Your assistance ROCKS! I contacted 4 or 5 times within a few hours I walked with the same person and I couldn't believe how fast and direct the answer was! HUGE THANKS!

Candace

United States

Mira with technical support agent which assisted me with a complicated WordPress coding issue. With her assistance I solved my problem in a matter of a few minutes. Thank you Mira for your prompt and courteous expertise. Great service!!!

www.conwise.co

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.