TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



It was the best experience ever!!! Judy guided me in every step!!! She rocks!!! Thank you for everything, keep it that way!!!

Chad Miles

United States

Wonderful attentive staff. I WILL come back!! Thank you guys!

Jason Higgins

United States

Very impressed with the on-line live chat support. Judy was amazing. Thanks for being so helpful!


Jo Balderas

United States

Customer service is the BEST I've ever received. Fast, professional and if they don't immediately have the solution, they usually do, they respond as quickly as possible and always within the time they say they'll respond. Couldn't ask for better service or more helpful support. I've bought numerous templates and referred them to my clients as well. Great job!

Mark Watson


When I ran into difficulties installing my new template I got onto on-line chat. Ammy was very helpful indeed and the support team took over the installation for me. That took about 20 minutes. Without a doubt this is the best service I have encountered in this industry. I'll certainly be back!


Costa Rica

Never purchased before here as prices for templates a bit more expensive than others. But, with their support service - several issues resolved with live chat - worth every extra nickel. Highly recommend them.




Olivia, you and the support team are amazing, you helped me a lot..Thank you!


Ricky Heuwel

United Kingdom

I was struggling to correct a formatting issue I had with a Prestashop template. I was at a dead end after days of work as I am new to CSS editing! I decided to go to TemplateMonster on-line chat, I was put through to a tech operator called Olivia... What a legend! She was patient with me and helped me with such ease and made it all look so simple! Awesome work Olivia and Template Monster! Keep it up!


Scott Borras

United Kingdom

Just had a support chat with Olivia and I should say she was absolutely amazing in helping me out with an issue I had with a theme. It would of taken me a very long time to resolve without her so a huge thank you to you Olivia. Scott Borras.



United Kingdom

Once again, the support I have received from Template Help has been second to none. Always happy to help, problems are quickly resolved. With so many templates available from Template Monster there will always be some issues, but rest assured Template Monster Help will be there to offer help when needed. Well done.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.