TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Jackie

United States

Great theme and support. I needed help and their tech support worked into the night to help me.

Jorge

Spain

I had a chat with Charlotte and have to say she is an expert, I received an excellent support for my website.

Ingrid

Netherlands

Judy is fantastic. She immediately understands the problem and solves it within seconds. Knows what she is doing and very friendly too. Thanks Judy for your help!

Ingrid

Germany

Margarett really is a great help. She knows exactly what she is doing and does it very quickly. Solves problems within a minute. Thank you so much Margarett for your great help. Highly appreciated!

M Barsoum

Canada

I dealt with Sarah for technical support. She was very professional. Prompt and helpful, and she answered every one of my numerous questions (maybe around 20 or so). Really, haven't seen service this quick and efficient. Thanks Sarah!

Steve

United Kingdom

Really great service - had a slight issue with responsive menus on certain mobile devices and it was sorted very quickly. Many thanks

www.yogabloke.co.uk

Ashley

United States

I worked with Erica today and she had all the answers! She explained everything and helped me better understand my theme. I purchase all my themes through Template Monster because of there Support Team!

Petra Prochazkova

Czech Republic

Lana did incredibly good and fast job when I needed to fix the menu that sticked to top. Thank you, Lana, you rock!

www.stawebnice.com

Ion Ionescu

Romania

Great support! Very professional and customer oriented staff. Thanks

Eman

United Kingdom

I had several problems with my template, Judy from the customer service was able to help and was very patient in solving a variety of issues with my site. Judy for President! Maybe Customer Service President? Who's voting? :)

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.