TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Petr

Ireland

5 STARS - KUDOS to Olivia. Excellent, efficient, effective and personalized approach to my issue. It really felt that my website and my problem was the number 1 priority. All I had to do was sit back and wait for an immaculate solution to be delivered under my nose. Cheerio for that!

Alex

United States

I was actually surprised at how well the technical person worked with me. She was able to solve the problem! Great experience!

Joseph

United States

Incredible, every time I ask for help... they are there to do so. Its amazing the Customer Service provided by them all. Thank you Olivia Torres! for getting me through. Lots of appreciation for you and the whole team.

www.j5DigitalArts.com

Pedro

United States

There are two things I really value as a customer when getting technical support. First, that the agent hit the target on the session instead of referring to make me wait two days for a solution and secondly, quality customer care. In tonight's session, TemplateMonster's agent Olivia mastered both. She helped me solve my problems on the spot and was very courteous and understanding throughout the session. Thanks again.

psrmultimedia.com

L.Parker

South Africa

Million thanks to Julia. Very understanding, patient, helpful, assisted me with all 'thousands and one' questions I asked, gave full detailed response for each and every one of my queries. I wish everyone can be so professional and so friendly & fast like Julia!

Wilson

Canada

I had some difficulty uploading the template and Juliet was AMAZING!!!. She was very patient and guided me through the whole process. I could not have asked for better service. Thank you very much Juliet. You made my day.

Ann Marie

Canada

Great customer service is so rare these days and so I was pleasantly surprised by the AMAZING support I received from Mary. Her patience and knowledge was incredible! And all of my issues and concerns were resolved to my complete satisfaction. I will definitely refer your products and services to everyone I know. Thanks again Mary. You are my HERO! 5 STAR RATING for SURE!

Michael

United States

Awesome service. I am new to web design and just trying to feed the family. Julia is an efficient, patient, and kind resource. I feel truly blessed to be able to get the help I need. The experience is a joy.

Trend Food International GmbH

Germany

Wonderful, professional and very friendly support. We have been contacting the team several times, each time receiving great service. Thank you very much!

Rana

Lebanon

Dear Olivia, Mira and Julia...You helped me with everything I needed. I recommend TemplateMonster to others. Excellent service. Thank you all.

www.itnbroker.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.