TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Zhivko

Bulgaria

Being part of the Internet business for so long, I always trusted my instincts when it comes to Internet support. The live chat is like no other. Mary and Judy were more then helpful. You just know when you deal with professionals. Keep up the good work. We love it!

bg-1.com

Lyndon Kirkpatrick

Australia

Judy is fast and fantastic in assisting her clients. I purchased a template from TemplateMonster today and Judy delivered the best customer service on-line that I have experienced anywhere before. Professionalism beyond expectations. Judy, you are the best! Thank you so much for making life so easy.

www.greatersalesonline.com

Charles C.

United States

Above and beyond expected support. You guys understand the meaning of "excellent customer service". I appreciate your assistance and would not hesitate coming back for more products or recommending you to colleagues.

lehighvalleyexteriors.com

Holis Williams

Guyana

There are efficient and very helpful. I don't remember the name of the person who help me just now, but they all did a good job.

Bongani

South Africa

Excellent service from Mary. I got stuck with the editing the menu items and changing the logo from text to a proper icon logo. My issues were quickly resolved. Other template providers usually take a 'long time' to respond emails. With TemplateMonster it's a quick live chat. Much appreciated, thanks again.

www.bwd.co.za

Michael G.

United States

My Technical Support operator Judy was AWESOME!!! Judy was the best I have ever worked with! I received technical support on-line from her through the Support Chat. She exceeded my expectations and have been very fast!

Jamie

Australia

Mira was superb. Professional help and great service! I could not actually believe how quick Mira was in assisting me - pointing me in all the right directions for editing .fla etc great work - I'm an accountant but this is the third site I've downloaded for other clients and thanks to you guys they think I'm a genius.... no web expert here :-)

accountexperts.com.au

Jourdan Saint-Yves

United States

Here is a video testimony to how I great I think TemplateMonster is. Thank you for having such great products and an awesome staff!

Marloes

Netherlands

Olivia helped me greatly!! I was searching in the site and lost a whole lot of it. I have been searching for a few days and got nearly mad! I asked Olivia to help me and she fixed the whole lot whiting half an hour! Great help for me! Thank you Olivia, Warm regards from the Netherlands

Rodney Jean-Etienne

United States

The technical support is fantastic. I used the on-line chat and the support specialist, Mary was able to figure out the issue in a couple of minutes. She then manually fixed the issue I was having with the offending components, saving me hours if not days of works.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.