TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



The guys from Template Monster have been really helpful. My request for fixing the Language of a part of the theme was handled right away and even, changes were made in a short time, tested and I can say: it works! Thanks a lot Mr. Dumas and all of you.



Perfect service. Needed the support twice (once for billing, once for technical issues) and got a really great service that solved every single problem I had. Great!

Wojciech Kulesza


Fantastic technical support! Special thanks goes to Vanessa for her patience with my questions and obviously solutions that worked, even though they were more directly related to hosting issues and not to theme issues!


United States

I had some issues with my pictures loading, so I connected to support tech named Vanessa. She was great! She answered all my questions very quickly, and even helped me with some other problems I had. I would definitely recommend TemplateMonster if you are new to Joomla!

Maggie Morgan

United States

Celine from Technical support helped me in two minutes when I was frustrated with how my site was working! Thank you so much!



United States

Vanessa gave me quick support to help me fix an issue in the theme. It would have taken me hours to try and figure it out myself. She saved me time and was very helpful. Thank you!




I had some problems with the template and came in contact with Vanessa. The support was professional and very efficient. Thank you very much again for your help and the great service! Again any time!




Judy has always been a great help to my effort to develop professional design from the original template i bought from TM. She had always given me professional advise and way to resolve my problem than showing me the documentation and just leave it as that. She is patient and willing to help with the several times I have encountered issue. Through her I have also learned many coding skill which I can help myself when similar issue occur again. I really want to give credit o her and also to TM for the kind of customer service that is given. I have used many other theme provider since the time i started learning the basic web development. I have never came crossed one company that is so fast and dedicated to help those who are trying to get through a design process on a website. I feel that the price for TM template is slightly higher than others, but I am willing to pay as it gives me peace of mind and confident that I can get help when I meet any issue. Thank you very much!


United Kingdom

I would like to say that the service provided by your chat Team was outstanding. I have very little knowledge with regards to websites but I was talked through the process of fixing my problem "step By step". Thank you


Christian Purdie

United States

The technical support is awesome! Everytime I have an issue they are there to help. I can't express how many times they have saved me. Thank you very much for ALL of your help.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.